How to pack a parcel so it arrives in one piece

A parcel needs enough padding to protect what’s inside and packaging that stays closed on the way. Whether you’re sending a book, some clothes or a fragile gift, it’s worth taking a few minutes to get the fit right before you reach for the tape.

Choose a box or satchel that fits

For clothes and other soft items, a sturdy satchel is usually enough. Books and anything that could bend need more support, such as a rigid mailer or cardboard on either side. If you’re sending something fragile or heavy, use a strong corrugated cardboard box.

You can reuse a box if it’s dry, firm and in good condition. Check the corners and the bottom, then remove or cover old addresses and barcodes. Leave enough room for padding, but avoid a box so large that you need handfuls of paper just to fill it.

If you need packaging, Australia Post sells boxes and bags. For something bulky, check the size and weight guidelines before buying a box.

Give everything a little breathing room

Wrap each item separately so they can’t knock against each other. Put a layer of cushioning in the bottom of the box, settle the wrapped items inside, then fill the gaps around them with scrunched paper, bubble wrap or suitable packing material. Keep fragile items away from the walls and corners of the box.

Add padding on top before closing the flaps. Give the box a gentle tilt: if you feel anything slide, open it and fill the remaining gaps. The flaps should close flat without having to force them down.

Glass, ceramics and other delicate items may need a second box, with cushioning between the inner and outer boxes. Australia Post’s packaging tips cover packing for different contents.

Before you seal the parcel, check that the contents can be sent. Everyday items such as batteries, perfume and aerosols can have restrictions. Check the prohibited and restricted items page for anything you’re unsure about.

Seal the box with packing tape

Use strong packing tape along the seam where the flaps meet, then along the two edge seams. The strips form an H shape when you look down at the box. Seal the bottom in the same way.

Smooth the tape down so it sticks properly, including where it folds over the edges. Leave string and ribbon off the outside of the parcel, as they can catch in sorting equipment.

Using a satchel? Keep the contents clear of the adhesive strip and press the seal firmly along its full length. If you have to stretch the bag to close it, choose a larger one.

Make the address easy to read

Put the delivery address on a large, flat face of the parcel. Keep the label clear of seams and edges, and make sure any barcode lies flat without wrinkles or tape over it. Add your return address too, clearly marked as the sender’s address.

Take a moment to check the recipient’s name, street number and postcode. It’s easier to spot a mistake now than after you’ve posted it.

Sort out the postage

If you’re using a prepaid satchel, postage is included subject to its conditions. Check the packaging when you buy it: a flat rate box or satchel isn’t necessarily prepaid.

With your own packaging, you can pay online and print a label through MyPost. The online postage labels page explains how it works and the available printing options.

You can also take the packed parcel to a post office and pay at the counter. That’s a useful option if you’d like help choosing a service or checking your packaging.

Find somewhere to drop it off

Take your parcel to a nearby post office if you need to pay for postage or want a lodgement receipt. Check its opening hours before heading out.

For eligible prepaid parcels, a parcel locker can be handy outside post office hours. Check Australia Post’s parcel locker sending guide for the size limits and instructions before you go.

Smaller prepaid parcels may also fit in a street post box. Check that the box accepts your postage service and read the collection times on it. Keep your tracking number until the parcel arrives.

Before you head out

• The contents are cushioned and don’t slide around.
• The box is taped shut or the satchel is firmly sealed.
• Old labels are removed or covered.
• The delivery and return addresses are clear and correct.
• You’ve checked any restrictions on what you’re sending.
• Postage is paid, or you’re taking it to the counter.